About Us

Shipping Information:

*Shipping within the US is via insured USPS Priority mail. Please allow about 1-2 weeks for making and delivering the goods, unless otherwise noted on the product page (could take up to two weeks, depends on how busy we get, whether we have the item made and ready to ship or not, some can take 5-7 days, some 2-3 weeks, check on the product page, it will say "availability- usually ship within...").

*Rushed Orders- if you need it within less then two weeks, You can add a little note in the comment box of your order letting us know the date that you need it by, and we will do our best to ship on time once we see your note, however, it is not guaranteed that we see your note on time and are able to ship on time for that date. it is always better if you email us BEFORE placing your order and ask if possible to ship for the date you need it for. we will then let you know if possible and ask you to add a note to your order. and if you already placed your order and just happen to see this info after the fact, which happens a lot, you can still email us and ask to rush your order, we will do our best and work with you (check our home page for announcements, sometimes we are away or just way too busy and can't take rushed orders. when that happens, you can ask to cancel your order if you unwilling to wait for it to ship within the time frame requested on the product page.)

*Large orders (of more then 5-6 items) might take longer to make and ship.

*Overnight delivery is not available at this time. since the fastest method we use is USPS Priority, the fastest we can deliver an order to you is within 3-5 business days (rushed orders only).

*Please note that we are doing our very best to ensure that you receive your order on time, but the delivery time stated is only an estimate, we cannot guarantee the actual time of delivery.

*Again, All the Clothing in this store are all 100% HAND MADE, will do our best to ship everything fast, but we apologize if any unexpected delays may occur!... we have been getting a lot of orders so PLEASE be patient with us >^.^< they worth the wait and we really try and do our best to keep everyone happy... so please, if you have any question or concerns regarding your order, please contact us.

*Once your order has shipped, you will receive an email notification with the tracking number to your email address you provide when placing your order. The status of your order will be updated ONLY once your order has shipped, Please allow up to two weeks before you email us to ask about the status of your order, having to answer emails from people who ask about the status or their order 3 days after they placed it will only slow down the process of making your order.

International shipping&Handling costs - $13.50 for one item. $3.00 will be added for each additional item. please allow 3-4 weeks for delivery.

*except to ITALY, shipping to Italy is $25.00 for one item, $3.00 for each additional item. rate is higher due to some issues I've had lately with orders to Italy (orders shipped on time but arrived in huge delays or never received at all by buyers) and I'm kind of tired of it, so I now use an expedite more expansive service to Italy only. SORRY! >.<

*International shipping (including Canada) is via USPS first class international. please allow 3-4 weeks for making and delivering your order.

*Rush delivery is not available for international orders. We can ship sooner upon request, but we cannot guarantee delivery by a specific date due to potential customs delays.

*Tracking numbers are not available for International orders.

Payment - Processed By PayPal - you don't need to have a paypal account to pay! - Paypal will process most major credit cards -

Refund, Returns and Cancellation Policies:

If for some reason you are not pleased with the item once you've received it, we will take it back within 7 days of the date you received it, and refund or exchange it for a diffrent item. Please contact us to let us know you'd like to make a return, and The item(s) must be SHIPPED within 7 days from the date UPS or USPS claims the package was delivered (we have tracking numbers for every package that leaves our facilities and we can find out when the package was delivered to you). Travel time for the package to make it from you to us is not included in this 7 day count.

Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. VinylDolls.net will pay for shipping charges on replacement or exchanged products. We strongly recommend you fully insure your return shipment in case of loss or damage.

No returns on Custom items (Custom 3 and 5 tone furry leg warmers, custom requests for change length, color, etc...)

SIZE CHART:

Skirts:

XSMALL- 20-26 waist

SMALL- 26-30 waist

MEDIUM- 30-34 waist

LARGE- 34-40 waist

Tops & Dresses:

XSMALL-

bust- 32A,B

waist- 22-26

hips- 34-36

SMALL-

bust- 34-36 A,B

waist- 26-28

hips- 36-38

MEDIUM-

bust- 34-36-38 B,C

waist- 30-32

hips- 38-40

LARGE-

bust- 38-40 C,D

waist- 32-34

hips- 40-42

WASHING AND CARE - FURRY LEG WARMERS/FLUFFIES:

Basic rule: Spot wash places that need it first, and machine wash only if necessary. Many people don’t know that machine washing is tough on all clothing fibers. Wash your Fluffies as little as possible. 2 or 3 times a year with heavy use, less with less use.

1. Wash the Fluffies in the washing machine. Cold water, a little bit of detergent. Gentle cycle. Hang dry. NO HEAT!!! NO DRYER!!! The number one, most important thing about cleaning your fluffies is NEVER, EVER PUT THEM IN THE DRYER. Furr is made of synthetic fibers, which means they will melt under high heat such as a dryer or iron.

2. Keep the Fluffies away from open flame, heaters and radiators. The synthetic fibers will melt into little black plastic balls.

3. Be mindful that your fur may snag on sequined garments, belt buckles and decorative elements.

4. Sun will fade the fur if it is exposed ongoingly. Be sure to store in a closet or away from windows.

5. don't dry clean it. There's no need to dry clean your Fluffies. It'll cost you a ton, will just put more chemicals in your fabric, and isn't likely to get it as clean as simply washing it. There's also the potential for a dry cleaner to damage the fur.

6. Love your Fluffies, and they will bring you love in return!

Custom Orders

I receive many requests and questions about custom orders, I DO NOT take custom orders at this time.

I WILL do simple things like changing the color on a certain items or adjust the size or length if needed, but I WILL NOT alter my patterns or create / design a whole new outfits....

Local Pickups

We also receive many emails from local people living in the LA area asking if possible to pick up their orders... we're sorry, but we DO NOT do local pickups.

Wholesale/Large Orders

We are currently working on a wholesale website, if you are a retailer interested in our product, you can email us your info and we will contact you once our wholesale website is ready.